The Best MSP Tools of 2021

A Managed Service Provider (MSP) is an external organization that helps companies manage their IT infrastructure. Using MSP software, MSPs can prevent cybersecurity vulnerabilities, resolve IT-related system errors, and perform administrative tasks. In this post, we are going to discuss different types of MSP tools and give examples of the best MSP software available in the market.

MSP software can be described as a system or platform that provides services to customers and enables them to efficiently manage their business infrastructure. Using the MSP platform, users can manage their B2B activities, supply chain tasks and perform business tasks for end users. Examples of popular 2021 MSP platforms include:

  • netreo
  • NinjaRMM
  • ConnectWise Automate

Backup and Disaster Recovery Solutions for MSPs

A ransomware attack or natural disaster can be devastating to a business. Some businesses that fall victim to those unfortunate events suffer excruciating data loss and may even close for good. MSPs can use modern backup tools to provide their customers – small, medium and large companies – with continuous data protection. Backups ensure that business data can be recovered 24/7 regardless of the data loss situation. An efficient backup solution should focus on providing first-class recovery services, retaining customers, and building trust. Ideally, the solution should have a user-friendly interface to easily perform administrative tasks. A backup solution for MSPs must meet the latest data protection requirements such as low Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), cloud storage, transparent processing, ransomware protection, prevention of personal data breaches, etc. modern backup solution for MSPs provides cloud recovery option that allows user to recover lost data from anywhere. MSP cloud backup services include:

  • Backup as a service (BaaS) – allows the user to create and store backups, taking into account variables such as storage space, retention, RTOs, RPOs and bandwidth.
  • Replication as a service (RaaS) – enables the user to restore business operations in seconds and avoid downtime. Replication is a method that can minimize data loss by relying on short RPOs.
  • Disaster Recovery as a Service (DRaS) – disaster recovery orchestration is an integral part of MSP services. Disaster recovery includes a failover method that ensures instant recovery and continuous data protection.

A solid backup solution for MSPs should provide the following disaster recovery (DR) capabilities.

  • Replication: Includes keeping a copy of a production VM at a disaster recovery site. This ensures instant recovery of the affected VM during an incident. With network mapping and re-IP capability, a disaster recovery site can connect to the production site during a system failure. Replication is required to enable an automatic VM failover.
  • fail over:Restores production in a matter of seconds by restoring the information from the replicas kept at the disaster recovery location. During any disruption, the user can switch from the damaged production site to the disaster recovery site with minimal downtime. During the failover job, the user can specify which VMs to power on and set configurations for VM networks. With a good backup solution, the user can start the disaster recovery process with one click by creating one failover job and then attaching multiple VM replication jobs to it. In addition, the user can set network mapping rules, which allow replicas to be switched from one network to another after failover is complete. A re-IP rule can change a virtual machine’s IP address to a different IP address upon failover.
  • multi-tenancy: Multi-tenant mode makes the MSP service more convenient. Each backup solution instance can contain multiple tenants that are completely separate from each other. The tenants can use the backup solution’s resources without interacting with other tenants or accessing their environments. By using the multi-tenant mode, the user can access the service provider through a self-service portal to obtain backup, replication and restore tasks.
  • Backup to the cloud. MSP security can be addressed by following proper data protection practices. A 3-2-1 approach suggests having at least 3 copies of your data – your production data and 2 backup copies that can be used for recovery after any type of data loss scenario. The approach recommends keeping 2 copies on different storage media, with 1 copy offsite, for example in the cloud or on tape. The cloud is a safe place to keep VM data safe. If the on-premises backups are compromised, a backup kept in the cloud can be used for recovery.

The best 2021 backup and disaster recovery tools for MSPs are:

  • NAKIVO Backup and Replication
  • Rubrilk
  • MSP 360

Antivirus protection software

When selecting MSP antivirus protection software, it is critical to consider the individual idiosyncrasies of each MSP: the type of business running the MSP and the overall IT infrastructure. A smart antivirus solution should be able to detect simple, advanced, common and rare threats. In addition, an efficient antivirus solution should have a convenient user interface, easy management, high speed and fast scans. Finally, the antivirus solution must have a cost-effective billing model. Here are the top three affordable antivirus MSP solutions that offer top-notch data protection:

Remote monitoring and management tools

Monitoring and management is a two-pronged approach that monitors customers and addresses identified issues. A remote monitoring tool tracks activity and customer-related performance remotely, including:

  • Careful monitoring of the customer’s IT infrastructure
  • Identify the cause of the problem
  • Monitoring of the resources such as CPU, disk load, network activity (increased CPU load or high network activity can indicate malware infection) and storage space
  • Monitor network speed and bandwidth and watch for potential bottlenecks
  • Monitor CPU and network statistics in real time
  • Run ongoing automatic checks and send automatic notifications about security alerts, such as:
  • Low disk space or CPU overload
  • Insufficient memory on a server
  • Low ink level in a printer
  • A server-related issue (such as going offline)

In addition, MSP remote monitoring solutions can perform certain commands automatically. For example, the user can set up a remote automated system to reboot the server after a specified period of time following a server failure.

Patch Management Tools

If you’ve identified a problem as described above, you know what needs to be resolved. If the website goes down or there is an infected machine that puts extra strain on your network, it could be a minor bug in the application or a security issue that requires proper handling. Whatever the problem, once identified, it can be easily resolved using automatic patch management tools. Remote monitoring and patch management tools go hand in hand. The following 2021 best MSP software solutions allow you to monitor your networks and deliver patches from a single dashboard:

  • N-Able
  • Ninja-RMM
  • SixSens Management

MSP tools are useful when it comes to project management, remote monitoring, patch management, backup and disaster orchestration, and antivirus protection. MSP technology helps service providers protect their customers’ work environments by addressing data security vulnerabilities, such as ransomware detection and data loss recovery. In addition, MSPs can use the tools to monitor their customers’ infrastructure and remotely resolve technical, administrative, and security-related issues as they arise.

For more information on data security and MSP tools, click here.

Last updated: October 28, 2021